Contact information
EverBloomDecor.store
Bringing Everlasting Botanical Beauty to Every Space
Welcome
Thank you for visiting EverBloomDecor.store.
We sincerely appreciate your interest in our collection of artificial flowers, hanging garlands, botanical décor, bonsai-inspired ornaments, floral gifts, wedding decorations, and home styling accessories.
Our mission is simple: to help customers create warm, inviting, and elegant spaces with beautiful floral décor that stays fresh throughout every season. Whether you are decorating a cozy apartment, refreshing your office, planning a wedding, styling a café, preparing for a celebration, or searching for a thoughtful gift, we are honored to be part of your decorating journey.
Customer satisfaction remains at the heart of everything we do. Our support team is committed to providing friendly, responsive, and professional assistance before, during, and after your purchase.
Our Contact Information
Company
EverBloomDecor.store
Address
1005 Rue Vanier
Saint-Laurent, QC H4L 1S8
Canada
Phone
(800) 832-3324
Customer Support Hours
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to reach us.
Our support specialists can assist with:
Order questions
Shipping updates
Tracking assistance
Product recommendations
Return requests
Refund inquiries
Exchange requests
Payment concerns
Damaged items
Missing items
General product information
Wedding decoration recommendations
Artificial flower care guidance
Wholesale inquiries
Business cooperation opportunities
Website feedback
Technical assistance
When contacting us by email, please include as much information as possible so we can assist you quickly.
Helpful information includes:
Your full name
Order number
Email used for purchase
Product name
Description of your request
Photos if reporting product damage
Tracking number if available
Providing complete information allows us to respond more efficiently and accurately.
Phone Support
If you prefer speaking with a member of our customer service team, you may contact us by phone during business hours.
Phone
(800) 832-3324
Our representatives are happy to answer questions regarding:
Orders
Shipping
Returns
Refunds
Product availability
Decorating suggestions
Artificial flower collections
General store information
If all representatives are assisting other customers, please leave a message whenever possible. We will return your call as soon as we are able.
Mailing Address
For official correspondence, approved returns, or business documentation, please use the following address:
EverBloomDecor.store
1005 Rue Vanier
Saint-Laurent, QC H4L 1S8
Canada
Please note that returns should not be sent without first contacting our customer support team. Return authorization and instructions will be provided before any shipment is sent back.
Order Assistance
Need help with an existing order?
Our team is happy to assist with:
Order confirmation
Payment verification
Order modifications
Shipping progress
Tracking updates
Delivery questions
Address corrections when possible
Missing package investigations
Replacement requests
Return instructions
Refund status
To help us locate your purchase quickly, please include your order number whenever you contact us.
Product Questions
Not sure which decoration is right for your space?
We are happy to help you choose products suitable for:
Living rooms
Bedrooms
Dining rooms
Entryways
Home offices
Wedding venues
Garden parties
Restaurants
Hotels
Retail displays
Coffee shops
Bookstores
Holiday decorating
Special celebrations
Our team can also recommend combinations of artificial flowers, hanging vines, bonsai accents, and decorative arrangements to help create a cohesive botanical style.
Shipping Support
If you have questions regarding shipping, we can assist with:
Estimated delivery times
Shipping confirmation
Tracking information
Carrier updates
Delivery delays
International shipping
Incorrect shipping addresses
Returned packages
Lost shipment investigations
Customs-related guidance
Our goal is to keep you informed throughout the shipping process.
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any item back.
Our team will guide you through every step of the return process and explain:
Eligibility requirements
Return instructions
Packaging recommendations
Inspection procedures
Refund processing
Replacement options
Exchange availability
We strive to make every return experience as smooth and transparent as possible.
Damaged or Incorrect Orders
Although every order is carefully inspected before shipping, occasional issues may occur during transportation.
If you receive:
A damaged item
A defective product
The wrong item
Missing products
Broken packaging
Please contact us promptly with:
Your order number
Clear photographs
A brief description of the issue
Our support specialists will review your case and work toward a fair and timely resolution.
Wholesale & Business Inquiries
EverBloomDecor.store welcomes inquiries from businesses seeking decorative floral products for commercial use.
Possible partnership opportunities include:
Retail stores
Wedding planners
Interior designers
Hotels
Restaurants
Coffee shops
Event companies
Corporate offices
Photography studios
Home staging professionals
Commercial decorators
Please contact us by email with details about your business, project, and estimated purchasing needs.
Customer Satisfaction
Customer satisfaction is one of our highest priorities.
Every inquiry receives individual attention from our support team.
Whether you are purchasing a single floral arrangement or decorating an entire venue, we are committed to providing reliable service, quality products, and responsive communication throughout your shopping experience.
We continually improve our store based on customer suggestions and appreciate every opportunity to serve you better.
Privacy & Security
When contacting EverBloomDecor.store, your personal information is handled with care and used only for legitimate customer service purposes.
Information you provide may be used to:
Verify orders
Respond to inquiries
Process returns
Arrange replacements
Provide shipping updates
Improve customer support
We never request sensitive payment information through email, and we encourage customers to protect their personal information by contacting us only through our official communication channels.
Response Time
We aim to respond to most customer inquiries within:
24–48 business hours
Phone
During normal business hours
During holidays, promotional events, or periods of unusually high demand, response times may be slightly longer. We appreciate your patience and understanding during these busy periods.
Our Commitment
At EverBloomDecor.store, every arrangement, every garland, and every decorative piece is selected with the belief that beautiful spaces create lasting memories.
Whether you're adding a touch of greenery to your home, preparing for a meaningful celebration, or searching for a thoughtful gift, we are honored to be part of your story.
Thank you for choosing EverBloomDecor.store. We look forward to serving you and helping you create elegant, welcoming spaces filled with timeless botanical beauty.