Refund policy

1. Overview

At EverBloomDecor.store, we want every customer to feel confident when choosing decorative pieces for their home, office, wedding, event, or seasonal display. Our products are selected to bring lasting botanical beauty into everyday spaces, from artificial flowers and hanging garlands to bonsai-style accents, floral arrangements, and decorative gifts.

This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect orders, and order concerns are handled. By placing an order with EverBloomDecor.store, you agree to the terms described below.

We offer a 30-day return and refund window from the date your order is delivered. To be eligible for a return, the item must be unused, clean, undamaged, and in the same general condition in which you received it, including original packaging when possible.

2. Return Window

Customers may request a return within 30 days of delivery.

The return period begins on the date the tracking information confirms that the package was delivered to your shipping address. Return requests made after 30 days may not be accepted.

To start a return, please contact us at:

support@EverBloomDecor.store

Please include your order number, full name, delivery address, reason for return, and photos if the item arrived damaged, defective, or incorrect.

3. Eligible Return Items

Most items purchased from EverBloomDecor.store may be returned if they meet the following conditions.

The item must be unused and not altered
The item must be in resellable condition
The item must not be broken, stained, cut, washed, sprayed, glued, painted, scented, or modified
The item should include original packaging, tags, accessories, inserts, and product components where applicable
The return request must be submitted within 30 days of delivery
Proof of purchase must be provided

Because many of our products are decorative, flexible, handmade-style, or floral in nature, slight variations in shape, fullness, stem angle, branch position, color tone, or arrangement may occur. These small differences are not considered defects if the product remains consistent with the listing and usable for decoration.

4. Non-Returnable Items

Some items may not be eligible for return.

Used or installed decorations
Items damaged by customer handling
Items that have been cut, trimmed, shaped, glued, painted, scented, or customized
Items exposed to smoke, perfume, pets, moisture, outdoor weather, or chemicals
Final sale items, where clearly marked
Gift cards or digital products, if offered
Items returned without approval
Items returned outside the 30-day return period
Items missing major parts or packaging due to customer handling

For hygiene and quality reasons, products used in weddings, events, displays, photoshoots, parties, or commercial staging may not be accepted once used or visibly handled.

5. Condition of Artificial Flowers and Decor

Artificial flowers, faux vines, bonsai decor, garlands, and floral ornaments may be packed compactly for safe shipping. Some stems, branches, petals, or leaves may arrive slightly bent or compressed. This is normal for many artificial floral products and usually can be corrected by gently adjusting, fluffing, or reshaping the item after unpacking.

Compressed packaging, light bending, or minor shape changes during transit are not automatically considered defects. However, if your item arrives broken, unusable, missing parts, or significantly different from what you ordered, please contact us with photos so we can review the issue.

6. Damaged or Defective Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, incomplete, or unusable, contact us within a reasonable time after delivery at:

support@EverBloomDecor.store

Please include:

Order number
Clear photos of the damaged item
Photos of the packaging
A short description of the issue
Your preferred solution

Once we review your request, we may offer a replacement, refund, store credit, or another suitable resolution depending on the situation.

Damage caused after delivery, including improper storage, customer modification, installation mistakes, pets, weather exposure, or misuse, is not covered.

7. Incorrect or Missing Items

If you receive the wrong product, wrong color, wrong quantity, or your order is missing an item, please contact us as soon as possible.

Include your order number and clear photos of everything you received. We will review the issue and help correct it.

If the mistake is confirmed, we may send the correct item, provide a partial refund, offer a replacement, or issue another appropriate solution.

8. Return Process

To request a return, follow these steps.

Contact us at support@EverBloomDecor.store within 30 days of delivery
Include your order number and reason for return
Wait for return approval and instructions
Pack the item securely to prevent damage during return shipping
Ship the item using the instructions provided
Keep your return tracking number until your refund is completed

Please do not send items back without contacting us first. Unauthorized returns may not be accepted or refunded.

9. Return Shipping

Return shipping instructions will be provided after your request is approved.

If the return is due to buyer preference, such as changing your mind, ordering the wrong item, no longer needing the product, or selecting the wrong color or size, the customer may be responsible for return shipping costs.

If the return is due to our error, such as a damaged, defective, or incorrect item, we will review the case and may provide a prepaid return label, replacement, refund, or alternative solution.

Original shipping costs, if any, may not be refundable unless required by law or unless the return is due to our confirmed mistake.

10. Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund is approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear on your account. Processing time may vary depending on your bank, credit card provider, payment processor, or Shopify payment system.

Refunds may be reduced or refused if the returned item is used, damaged, missing parts, altered, or returned in a condition different from how it was received.

11. Partial Refunds

Partial refunds may be offered in certain cases, including:

The item is returned with minor signs of handling
Original packaging is missing
Accessories or components are missing
The item is still usable but not in original condition
Only part of the order has an issue
A small defect does not prevent normal decorative use

Partial refunds are reviewed case by case.

12. Exchanges

We may offer exchanges when available. Exchanges depend on current inventory and product availability.

If you want a different color, size, style, or item, please contact us first. In many cases, the fastest solution is to return the original item and place a new order.

We cannot guarantee that the requested replacement item will remain in stock during the exchange process.

13. Cancellations

Orders can only be canceled before they are processed, packed, or shipped. If your order has already entered fulfillment, we may not be able to cancel it.

To request a cancellation, contact us immediately at:

support@EverBloomDecor.store

If the order has already shipped, you may need to wait for delivery and then request a return under this policy.

14. Address Issues and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is delayed, returned, lost, or undeliverable due to an incorrect address, missing apartment number, refused delivery, unavailable recipient, or failure to collect the package, we may not be responsible for reshipping or refunding the order.

If a package is returned to us, we may offer reshipment after additional shipping fees are paid, or we may issue a refund minus shipping and handling costs where applicable.

15. Lost Packages

If tracking shows that your package is still in transit, delayed, or temporarily without updates, please allow additional time for carrier movement.

If tracking shows delivered but you cannot locate the package, please check your mailbox, front desk, building office, parcel locker, neighbors, porch, garage, or local carrier office. Delivery scans can sometimes appear before the package is physically placed.

If the package still cannot be found, contact us and the shipping carrier. We will review the situation and assist where possible, but we are not always able to refund packages marked as delivered by the carrier.

16. Color and Size Variations

Product colors may appear slightly different due to lighting, photography, screen settings, monitor brightness, or device display differences. Artificial flowers and botanical decor may also vary slightly in shape, density, branch angle, petal position, or arrangement.

Small variations are normal and are not considered defects.

Product measurements may also vary slightly due to manual measurement or flexible materials.

17. Gifts

If the item was purchased as a gift, the refund will usually be issued to the original payment method used at checkout.

If you received a gift and need help with a return or exchange, please contact us with the order number or buyer information so we can assist.

18. Refused Returns

We reserve the right to refuse a return or refund if:

The request is outside the return window
The item is used or damaged
The item has been altered or customized
The item is missing parts
The item was returned without approval
The issue was caused by misuse or improper care
The return appears fraudulent or abusive