Shipping policy

1. Overview

At EverBloomDecor.store, we believe decorating your home should be simple, enjoyable, and stress-free. Whether you are purchasing artificial flowers, hanging garlands, bonsai decorations, floral arrangements, wedding décor, or seasonal botanical accents, our goal is to deliver every order safely and efficiently.

This Shipping Policy explains how we process, prepare, ship, and deliver your order. By placing an order through EverBloomDecor.store, you agree to the shipping practices described below.

2. Worldwide Shipping

EverBloomDecor.store proudly offers Worldwide Shipping.

We currently ship to most countries and regions served by our trusted logistics partners.

If shipping restrictions prevent delivery to your location, we will notify you before completing your order whenever possible.

3. Free Shipping

We are pleased to offer:

Free Standard Shipping on All Orders Worldwide

There are no minimum purchase requirements.

No promotional code is required.

Free shipping is automatically applied during checkout.

Certain remote areas, military addresses, or locations with carrier limitations may experience additional delivery times.

4. Processing Time

Orders are normally processed within:

1–3 Business Days

Processing includes:

  • Order verification
  • Payment confirmation
  • Inventory preparation
  • Quality inspection
  • Secure packaging
  • Shipping label creation
  • Carrier pickup preparation

Orders are not processed on weekends or public holidays.

During holiday shopping seasons, major promotional events, or unusually high order volumes, processing times may be slightly extended.

5. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Delivery estimates begin after the order has been shipped rather than when it is placed.

Although many packages arrive sooner, delivery dates cannot be guaranteed.

Actual shipping times may vary depending on:

  • Destination country
  • Customs procedures
  • Carrier performance
  • Weather conditions
  • Local holidays
  • Transportation disruptions
  • Seasonal demand

6. Shipping Confirmation

After your order has been shipped, you will receive a shipping confirmation email.

This email typically includes:

  • Order number
  • Shipping confirmation
  • Carrier information
  • Tracking number when available
  • Shipment status

Customers should allow a short period after shipment for tracking information to become active.

7. Tracking Orders

Most shipments include tracking information.

Tracking updates depend on the shipping carrier and destination country.

Occasionally tracking may temporarily stop updating while a package is:

  • Crossing international borders
  • Undergoing customs inspection
  • Waiting for transportation transfer
  • Being processed by local delivery services

This does not necessarily indicate a lost shipment.

8. Shipping Destinations

We currently ship to customers in many regions including:

  • North America
  • Europe
  • Australia
  • Asia
  • South America
  • Selected Middle Eastern countries
  • Various international destinations

Some countries or territories may have shipping limitations due to carrier restrictions or customs regulations.

9. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

This may happen because:

  • Products are stored in different fulfillment facilities.
  • Inventory availability varies.
  • Package size limitations.
  • Shipping efficiency improvements.

If multiple shipments are required, customers will receive separate tracking information whenever available.

10. Packaging

Every order is carefully packaged to protect decorative items during transportation.

Artificial flowers, hanging vines, bonsai decorations, and floral branches may be gently folded, compressed, or arranged inside protective packaging to reduce shipping damage.

Upon arrival, customers may simply:

  • Straighten stems
  • Adjust branches
  • Shape petals
  • Fluff flowers
  • Arrange leaves

to restore the intended decorative appearance.

This is completely normal for artificial floral products.

11. Customs and Import Charges

International shipments may be subject to:

  • Import taxes
  • Customs duties
  • Government fees
  • Local handling charges

These charges are determined by local authorities and are outside our control.

Customers are responsible for paying any applicable customs fees required by their country unless otherwise stated during checkout.

12. Delivery Delays

While we work closely with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • Natural disasters
  • Airline delays
  • High shipping volume
  • Global logistics interruptions

Delivery estimates should therefore be considered approximate rather than guaranteed.

13. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Please carefully verify:

  • Full name
  • Street address
  • Apartment number
  • Postal code
  • City
  • State or province
  • Country
  • Phone number

If incorrect information is provided, shipping delays or failed deliveries may occur.

If you notice an error after placing your order, contact us immediately.

Address changes cannot always be guaranteed after an order has entered processing.

14. Undeliverable Packages

Packages may be returned if:

  • The address is incomplete.
  • The recipient refuses delivery.
  • Multiple delivery attempts fail.
  • The package remains unclaimed.
  • Local regulations prevent delivery.

If a package is returned to us, customers may be responsible for additional shipping costs before reshipment.

Refunds for undeliverable packages may be reduced by shipping or handling expenses where permitted by law.

15. Lost Packages

If your package appears delayed beyond the estimated delivery period, please contact us.

Before reporting a package as lost, we recommend checking:

  • Your mailbox
  • Front door
  • Porch
  • Reception desk
  • Apartment office
  • Parcel locker
  • Neighbors
  • Family members
  • Local delivery office

If the shipment cannot be located, we will work with the shipping carrier to investigate the situation.

Each case is reviewed individually.

16. Damaged Packages During Shipping

If your package arrives visibly damaged, we recommend:

  • Taking photographs before opening.
  • Photographing the shipping box.
  • Photographing damaged products.
  • Contacting us as soon as possible.

Please send your order number together with supporting photos to:

support@EverBloomDecor.store

We will review the claim promptly and provide an appropriate solution, which may include a replacement, refund, or another resolution.

17. Missing Items

If your package is missing an item, please contact us promptly.

Include:

  • Order number
  • Product name
  • Photos of everything received
  • Packaging photographs if possible

Our customer support team will investigate and assist with resolving the issue.

18. Delivery Attempts

Some carriers may require multiple delivery attempts.

If no one is available to receive the package, carriers may:

  • Leave the parcel in a secure location.
  • Deliver to a parcel locker.
  • Leave a pickup notice.
  • Hold the package at a local carrier facility.

Customers are responsible for collecting packages when required.

19. Refused Shipments

If a customer refuses delivery for reasons unrelated to shipping damage or seller error, any refund issued may be reduced by:

  • Return shipping fees
  • Carrier charges
  • Handling costs
  • Customs expenses where applicable

20. Seasonal Shipping

During busy periods such as:

  • Christmas
  • Valentine's Day
  • Mother's Day
  • Wedding season
  • Black Friday
  • Cyber Monday
  • New Year
  • Other holiday promotions

processing and delivery times may be slightly longer than usual.

We encourage customers to place seasonal orders early whenever possible.

21. Order Status

Customers may contact us at any time regarding:

  • Processing status
  • Shipment updates
  • Tracking questions
  • Delivery concerns
  • Shipping assistance

We are committed to keeping customers informed throughout the fulfillment process.

22. Shipping Limitations

We reserve the right to decline or cancel shipments if:

  • Shipping is prohibited by law.
  • Carrier service is unavailable.
  • Safety concerns exist.
  • Payment verification cannot be completed.
  • Fraud prevention measures require cancellation.

Customers will receive notification if such circumstances affect their order.

23. Shipping Policy Updates

EverBloomDecor.store reserves the right to modify this Shipping Policy at any time.

Changes become effective immediately after publication on our website.

Customers are encouraged to review this policy periodically before placing future orders.

24. Contact Us

If you have questions regarding shipping, delivery, tracking, or logistics, our customer support team is always happy to assist.

EverBloomDecor.store

Address
1005 Rue Vanier
Saint-Laurent, QC H4L 1S8
Canada

Email
support@EverBloomDecor.store

Phone
(800) 832-3324

We appreciate your trust in EverBloomDecor.store. Every order is prepared with care so your botanical décor arrives ready to help create beautiful, welcoming spaces that bloom all year round.